Casandra Tanaka - Branch Manager Resume Simple
SUMMARY
To obtain a position that will enable me to utilize my skills and experience to help the company achieve its goals. I am a highly motivated individual with a strong work ethic, and a positive attitude.
SKILLS
  • management, increase, employee engagement, optimization, banking, customer service, manager, marketing, reports, cash management, administration, cash, retail, reconciliation
  • banking, c, management, supervision, disbursement, loans, cash, customer service, manager, cash management, retail, collection, reconciliation
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Branch Manager

    Tech Mahindra

    • Branch Manager-responsible for all aspects of the banking operations including cash management, sales, and recruiting, and performance reports.
    • Management of branch operations, including recruiting, performance evaluations, and customer service. Developed and implemented a sales plan to increase revenue.
    • Responsible for recruiting, selection, and implementation of new retail and branch operations. Implemented and managed a team of five.
    • Responsible for the administration of the branch operations and sales incentive programs. Coached and mentored staff to achieve desired results.
    • Developing and implementing a sales plan to increase sales and service levels. Work with the operations team to develop a cohesive team to achieve the goals of the branch.
    • Provide support to the sales team in the development of new business and service operations. Participate in the development of the branch staff.
  • 2017-12-252017-12-25

    Customer Service & Support Manager - Corporate & Retail Banking

    Heritage House

    • Responsible for the management of the retail bank, including the development and maintenance of the cash management system, the accounting and disbursement of the bank, and the supervision of the banking center.
    • Daily reconciliation of all customer accounts, loans, and other R&D issues. Collection of past due balances.
    • Responsible for the development of the new product Manager and the C-level. This includes the creation of a new client base, and the development of a web based application.
    • Responsible for customer service and client interaction, including the development of new and existing customers. I also provide support to the sales team.
    • Work with the CEO to develop and implement a new business plan. Provide a comprehensive overview of the company‚Äôs financial standing.
    • Daily contact with customers, vendors, and other departments to resolve issues. Prepare and process all billing for the company.