Seeking a position in the field of information technology, where I can utilize my experience and knowledge in the field of information technology. I am a highly motivated, and resourceful individual with a strong desire to succeed.
metrics, basis, manager, satisfaction, mechanic, customer service, progress, service
hardware, software, operating systems, clients, fico, case management, testing, reports, web, telephone, etl, qa, solutions, email, supervisor, management, research, service
Gateway Community College
Coordinate with the team to provide a training on the progress of the service Manager and the IT department. Assist in the development of the new process and procedures.
Provide leadership and training to the team on a daily basis to ensure that the company is in place and in-person.
Provide leadership and training to the team to ensure that the customer satisfaction and the proper functioning of the company.
Responsible for the creation and maintenance of all materials and equipment. The main responsibility is to maintain the company’s safety and technical standards.
Develop and maintain a comprehensive program to improve performance and reduce costs by 20%. This includes training, coaching, and implementing new processes.
Develop and maintain a strong relationship with the client, including the ability to work in a team of professionals, and provide support to the customer.
Research and recommend new hardware and software solutions to support customer service and management of web and application related issues.
Worked with clients to identify and resolve issues related to the reports and data for the customer. This included the installation of new and existing databases, and troubleshooting of the billing system.
Managed the development of a new CRM system for the customer. Also, worked with the sales team to develop and maintain a custom data entry system.
Provide technical support for clients, including: telephone, email, and other systems. Responsible for the development, testing, and implementation of a new business Intelligence system.
Provided support for the development, QA, and support of the company's billing system for the company’s business Intelligence, data management, and data warehouse.
Work with the business Analyst to develop and implement new reporting system for the company. I also worked on the implementation of the new billing system.