Joan Kirby - Branch Manager Resume Simple
A highly motivated, detail-oriented professional with over 15 years of experience in the health care industry. I am a self-starter, able to strategize and prioritize effectively to accomplish multiple tasks.
  • management, office, leads, service, operations, customer service, quality, training, statistics, responsible, clients, scheduling, hiring, reporting, case management, increase, payroll, salesforce, oracle, communications
  • insurance, procurement, office, billing, documentation, patient, operations, quality, ehr, coding, efficient, icd, icd 10, hiring, training, increase, collections, budget
  • 2017-12-252017-12-25

    Branch Manager

    Texas Mutual Insurance Company

    • Responsible for the management of the front desk, including customer service, marketing, and accounting, reporting and ensuring compliance with all state and federal laws.
    • Developed and implemented a new employee orientation program, and provided training to increase staff performance and retention. Supervised and managed the daily operations of the practice.
    • Works with finance department to ensure that all administrative and operational metrics are met. Performs monthly and quarterly reports to the Executive Director.
    • Works with the marketing team to develop and implement a new database for the quality of care and services. Assist in the development of a strategic plan for the practice.
    • Marketing, accounting, and accounting for all new and existing employees. This includes the development of a comprehensive office of health care and wellness programs.
    • Maintain and manage all administrative and financial records for the practice, including recruitment, budgeting, and admissions. Develop and implement new policies and procedures.
  • 2017-12-252017-12-25

    Office Manager

    Autonomous University of Barcelona

    • Implemented patient billing and coding, managed office workflow, and maintained compliance with CMS and insurance requirements. Provided quality assurance and documentation for all billing.
    • Performed daily operations of the billing department to ensure efficient patient flow and workflow, including accounting, coding, and billing.
    • Managed billing and coding, including ICD-9, ICD-10, and Medicaid. Provided training to new staff and physicians.
    • Developed and implemented a new employee orientation program. Trained staff on the use of the company budget. Managed the hiring process for all employees.
    • Oversees the collections of the denial of the claim and appeals process; coordinates the implementation of the physician and provider credentialing process.
    • Provided clinical support to increase patient flow by scheduling patients, coordinating with physicians and nurses, and maintaining records.