James Henry - Branch Manager Resume Simple
SUMMARY
A highly motivated, detail-oriented professional with over 15 years of experience in the health care industry. I am a self-starter, able to strategize and prioritize effectively to accomplish multiple tasks.
SKILLS
  • management, banking, production, service, customer service, cash management, audits, retention, solutions, compliance, training, cash, networking
  • training, recruitment, marketing, public relations
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Branch Manager

    Integrys Energy Group

    • Achieved a 98% retention rate in less than 5%, while exceeding customer retention and budget targets. Developed and implemented a new process for the organization.
    • In-service training and supervision of all operations and clinical staff. Trained new employees on policies and procedures.
    • Managed the daily operations of the banking department, including cash collections, financial maintenance, and customer service. Hired and trained new employees.
    • Implemented and managed operations, production, and quality control processes, including the development of a new SOP for the organization.
    • Developed and implemented a new business plan for the company, including driving the operations and development of the business.
    • Implemented and maintained inventory control and compliance with state and federal regulations. Assisted in the development of marketing materials.
  • 2017-12-252017-12-25

    Director of Admissions

    Apex Companies, LLC

    • Led the recruitment and training of all admissions staff, including the development of new admissions and orientation materials. Hired and trained new employees.
    • Increased sales by 20% through marketing and public relations. Led the development of a new admissions process for the first year of the year.
    • Worked with the Director of admissions to develop a new program for the school. I was hired to train and manage the student interns.
    • Worked with the Director of the department to develop and implement the organization's policies and procedures. Cultivated and maintained strong relationships with the community.