Barbara Bowie - Branch Manager Resume Simple
SUMMARY
A highly motivated, results-driven, and dedicated professional with over 10 years of experience in the areas of sales, customer service, and operations.
SKILLS
  • retention, training, supervision, security, satisfaction, hiring, banking, leadership training, reports, customer service, safety, leadership, coaching, operations, administration, office
  • appraisal, training, exceed, lending, credit, manager, clients, reporting, loans, act, project manager, reports, solutions
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Branch Manager

    College of the Canyons

    • Oversee the daily operations of the branch including hiring, coaching, performance reviews, and disciplinary actions. Develop and maintain a high level of customer service.
    • Responsible for the day-to-day operations of the branch including: sales, collections, customer service, and office management, and monitoring and reporting.
    • Manage branch operations, including safety, training, coaching, performance reviews, and customer service. Develop and maintain effective relationships with customers and staff.
    • Responsible for all aspects of the branch including: sales, scheduling, performance reviews, and leadership. Coaching and counseling employees to ensure that they are in line with company goals.
    • Provide leadership, training, and direction to staff to ensure the accuracy of all financial and operational reports, including but not limited to: sales, marketing, customer service, security, and retention.
    • Supervise and coach staff to ensure that all sales and customer service needs are met and the highest level of customer service.
  • 2017-12-252017-12-25

    Sergeant E-5

    JCPenney

    • Assisted the Finance department in the development of new mortgage lending solutions. Provided training to the sales team on the use of the credit reports.
    • Manage and mentor Finance and sales team members in the development of new and existing customers. Research and resolve all customer issues.
    • Assist clients in the development of the mortgage loan proposals and the structuring of the loan portfolio. Provide guidance to the business partners on the financial aspects of the program.
    • Responsible for the development of new business relationships and Act as a liaison between the sales and service Manager, the real estate agents, and the financial Analyst.
    • Provide real estate appraisal solutions to customers for reporting purposes. Manage and maintain a pipeline of over 100 loans.
    • Developed and implemented a new sales process to exceed the company goals. Increased the number of loan officers by over 50%.