Oversee the daily operations of the branch including hiring, coaching, performance reviews, and disciplinary actions. Develop and maintain a high level of customer service.
Responsible for the day-to-day operations of the branch including: sales, collections, customer service, and office management, and monitoring and reporting.
Manage branch operations, including safety, training, coaching, performance reviews, and customer service. Develop and maintain effective relationships with customers and staff.
Responsible for all aspects of the branch including: sales, scheduling, performance reviews, and leadership. Coaching and counseling employees to ensure that they are in line with company goals.
Provide leadership, training, and direction to staff to ensure the accuracy of all financial and operational reports, including but not limited to: sales, marketing, customer service, security, and retention.
Supervise and coach staff to ensure that all sales and customer service needs are met and the highest level of customer service.
Assisted the Finance department in the development of new mortgage lending solutions. Provided training to the sales team on the use of the credit reports.
Manage and mentor Finance and sales team members in the development of new and existing customers. Research and resolve all customer issues.
Assist clients in the development of the mortgage loan proposals and the structuring of the loan portfolio. Provide guidance to the business partners on the financial aspects of the program.
Responsible for the development of new business relationships and Act as a liaison between the sales and service Manager, the real estate agents, and the financial Analyst.
Provide real estate appraisal solutions to customers for reporting purposes. Manage and maintain a pipeline of over 100 loans.
Developed and implemented a new sales process to exceed the company goals. Increased the number of loan officers by over 50%.