Richard Stokes - Business Analyst Resume Simple
SUMMARY
To obtain a position that will allow me to utilize my skills and experience in the field of business administration, project management, and customer service.
SKILLS
  • mentor, training, exceed, quality assurance, email, act
  • customer service, filing, patient care, pharmacy, scheduling, typing, communications
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Business Analyst

    Emergency Nurses Association

    • Created and maintained user training materials for the new system, including the design of a web-based application and archiving of all IT applications.
    • Excellent customer service skills, including the ability to work with clients to develop and implement solutions to meet the needs of the client.
    • Ensure that all financial transactions are properly recorded and reported in a timely manner. Maintain and update the integrity of the data and the accuracy of the data.
  • 2017-12-252017-12-25

    Patient Care Coordinator

    Asphalt Green

    • Provided excellent customer service to patients and parents by answering phones, providing quality service. Responsible for all patient care.
    • Performed research and data entry, prepared and filed all patient and patient information, and maintained confidentiality of all patients.
    • Provide excellent customer service to the patients by phone, in person, and via telephone. Maintain confidentiality of all patient information.
    • Assisted in the scheduling of patient appointments, and the pharmacy and patient service. Responsible for filing and maintaining all patients and patients.
    • Ability to research and resolve issues with the customer service department. Responsible for the daily processing of all incoming mail.
    • Research and resolve customer service issues and inquiries. Process and maintain patient information. Utilize Epic and other software applications to ensure that all patients are paid in a timely manner.